faqs

care instructions

are pieces dishwasher/microwave safe?

Yes! My mugs and tableware pieces are dishwasher and microwave safe. However, I recommend hand washing to increase the longevity of each piece.

*If a piece is not dishwasher or microwave safe I will specify it in the products description.

shipping

is international shipping offered?

Unfortunately at this time I am not offering international shipping but it is something I am working on offering soon!

how are orders packaged?

All orders are packaged with intention and care to arrive safely. I use sustainable packaging and reuse packaging when I can in an effort to decrease waste.

*please note that I am not liable for any stolen or missing packages.

returns

do you offer returns?

While I hope you would not change your mind, I want to make sure you are happy with your purchase. If you are unhappy with your piece you can email me @sondercompanyy and we can figure something out.

what if my order arrives broken?

In the unlikely event that your order arrives broken please email me @sondercompanyy with pictures. I will send a confirmation email to you, a return label will be sent and your piece will be replaced.